FAQ
Find answers to common questions about Danner Lab's services and processes.
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For Medical Providers
What test do you offer?
We offer different kinds of tests grouped under sexual health, respiratory health, and general health (please see services page).
What is the preferred method for collecting samples for [specific test]?
Depending on the type of test, a swab (i.e., nasopharyngeal for respiratory test or cervical swab for HPV test) is required.
Do you provide transportation services for the samples?
Yes. We provide free a 1-time daily pick up (volume dependent) within the Richmond and Vancouver area.
Do you offer sample collection services at clinics/hospitals, or should patients visit your lab directly?
We don’t provide collection services at our lab. Sample collections are performed at our partner physician’s clinics or pharmacy.
What is your standard turnaround time for routine tests?
Depending on the type of test, our turnaround time ranges from 24 to 48 hours.
How are test results provided (e.g., online portal, fax, email)?
You can access your results with a secured link that we provide you. If authorized by the clinic, we can email it directly to the patient with a unique passcode.
Do you offer STAT or same-day testing options for urgent cases?
Yes. STAT services are only offered for respiratory testing (within 4 hours from pickup or drop off to the lab).
What quality control measures do you have in place to ensure accurate results?
Danner lab has over 30 years of industry experience. Using advanced technologies, our proficient and certified lab technicians (see our team profile) ensure accuracy in every test.
Do you participate in proficiency testing programs to validate your testing accuracy?
Yes. We regularly participate in the proficiency testing under the BC CMPT and US CAP.
Are your services covered by BC MSP?
No. All of what we currently provide are private pay services.
Is there a contact number for consultations or result inquiries?
Patients should consult with their physician. In case of emergency clinics can call:
General inquiries (604) 436-4388 Monday to Friday , from 10 am to 6 pm.
Result Inquiries (604) 329-2338 Monday to Saturday, from 9 am to 11 pm.
Are you accredited by relevant regulatory bodies (e.g., DAP)?
Yes. In British Columbia, Canada, we are a DAP ISO 15189-certified microbiology laboratory.
What steps do you take to ensure patient privacy and data security?
Patient data protection and security are among Danner’s priorities (refer to our privacy policy). We have strict internal policies in place to ensure adherence to PEPIDA guidelines.
For Patients
What tests do you offer and what are they used for?
We offer different kinds of tests grouped under sexual health, respiratory health, and general health (please see services page).
Where can I go for sample collection, and do I need an appointment for this?
Go to your physician’s clinic or our partner pharmacies for sample collection.
Who will bring my samples to the lab?
Your physician or the pharmacy will arrange the handling of samples to our lab.
Are your services covered the BC MSP?
No. All of what we currently provide are private pay services.
What is your standard turnaround time for routine tests?
Depending on the type of test, our turnaround time ranges from 24 to 48 hours.
How are test results provided (e.g., online portal, fax, email)?
Results are securely sent to your physician. If authorized by the clinic, we can email it directly to the patient with a unique passcode.
Do you offer STAT or same-day testing options for urgent cases?
Yes. STAT services are only offered for respiratory testing (within 4 hours from pickup or drop off to the lab).
How do you protect patient privacy and confidentiality?
Patient data protection and security are among Danner’s priorities (refer to our privacy policy). We have strict internal policies in place to ensure adherence to PEPIDA guidelines.
Who has access to my test results?
Only the patient and their physician have access to the results.
Is there a contact number or procedure for emergency inquiries?
Call your physician for emergencies.
Are you accredited by relevant regulatory bodies for quality assurance?
Yes. We are a DAP ISO 15189-certified microbiology laboratory.
Can I trust the reliability and accuracy of tests conducted at your lab?
Yes. Danner lab has over 30 years of industry experience. Using advanced technologies, our proficient and certified lab technicians (see our team profile) ensure accuracy in every test. We regularly participate in proficiency testing to further validate the accuracy of our testing.
Do you offer consultation services for interpreting test results?
No. Consult with your physician for interpretations of lab results.